Refund & Cancellation Policy
This policy applies to paid access to the @cherga_hunter_bot passport-appointment
notification tool, operated by PREMIUM SOFT VENTURES.
1. What you are paying for
A 7-day monitoring session for up to 3 chosen cities — a notification service, not a booking or any guaranteed outcome. Slot availability is controlled entirely by the passport service and is outside our control (see the Terms). It is a one-off payment you make yourself as a transfer to our payment details: there is no subscription and no automatic renewal — when the session ends, nothing is charged, because we have no means to charge you.
The free demo available before payment (Terms, section 4) runs on a city we assign and costs nothing: no payment is taken for it, so there is nothing to refund in respect of it, and the zero-slot guarantee in section 3 applies to paid sessions only.
2. Right of withdrawal and immediate performance
As an EU consumer you generally have a 14-day right of withdrawal for distance purchases. However, this is a digital service that begins immediately. By paying and asking us to start monitoring, you expressly request that performance begin at once and you acknowledge that you lose your right of withdrawal once the session has started. This is the same consent captured when you accept these terms in the bot.
3. Zero-slot guarantee (free extension)
If no slot opened at all in your selected cities during your paid session, we extend your monitoring by a further 7 days at no charge. You do not need to ask for it, and you do not need to do anything: our own monitoring log records every opening, so we detect the zero-slot case automatically when your session reaches its end, extend it, and tell you. The extension applies once per paid session.
This is a voluntary commitment we give on top of your statutory rights. It is a service remedy, not a refund — see section 4 for when money is returned.
4. When you are entitled to a refund
- Access never delivered: if you paid but we did not open your session (e.g. a technical failure on our side, or your payment was confirmed but access was not granted), you get a full refund or, at your choice, we open the session you paid for.
- Duplicate/erroneous payment: if you paid twice for the same session or paid in obvious error, contact us and we will refund the surplus in good faith.
5. When refunds do not apply
Once your session has started, the monitoring service has been delivered — we sell monitoring, not a slot. We therefore do not refund because:
- a slot did open and was alerted, but you did not act on the alert in time;
- no slot opened during your session — this is covered by the free extension in section 3 instead;
- you stopped early or changed your mind;
- you could not complete a booking on the official site.
6. How to request a refund
Email support@premium-soft.ie from, or quoting, the
Telegram account used, with your payment reference code (the CH-… code shown at
checkout). We aim to respond within 14 days.
A refund always travels back the way the payment came: a card payment is refunded to the same card via Stripe (your bank typically credits it within 5–10 business days), a bank transfer to the account it came from. We charge no fee for a refund.
7. Your statutory rights
Nothing in this policy affects any mandatory consumer rights you may have under Irish or EU law.